Back in the early 90’s I managed a Radio Shack and had an employee that could get away with murder talking to customers.
One day he was at the counter showing one of our regular customers programmable police scanners. One thing about this regular customer was he was dumb as a brick. He often brought back items because he flat out could not figure out how to use them. My employee was DETERMINED to sell this guy a programmable scanner, not the easiest bit of kit to use, and not have him return it. On the 4th time trying to show the guy how to program it my employee looked the customer straight in the face and said this gem:
“Don’t worry, you just have to be smarter than the product.”
Fortunately, he was the only customer in the store. I was standing at the other end of the counter working on a display when I heard that. I had to run to the back room before exploding with laughter.
The customer never caught on. He even walked out with one of the most expensive scanners and he never returned it.
Back in the early 90’s I managed a Radio Shack and had an employee that could get away with murder talking to customers.
One day he was at the counter showing one of our regular customers programmable police scanners. One thing about this regular customer was he was dumb as a brick. He often brought back items because he flat out could not figure out how to use them. My employee was DETERMINED to sell this guy a programmable scanner, not the easiest bit of kit to use, and not have him return it. On the 4th time trying to show the guy how to program it my employee looked the customer straight in the face and said this gem:
“Don’t worry, you just have to be smarter than the product.”
Fortunately, he was the only customer in the store. I was standing at the other end of the counter working on a display when I heard that. I had to run to the back room before exploding with laughter.
The customer never caught on. He even walked out with one of the most expensive scanners and he never returned it.