We’re already at the point that many people post- millennials actively prefer AI, that preferencd increasing with younger age. They’re the new boomers consuming whatever information is placed in front of them with no corroboration, nuance or fact checking.
Well on paper using an LLM for customer support seems great. A service agent who is infinitely patient, doesn’t mind overlong support sessions, who is always polite? That’s sounds great. But real life isn’t like that, and the people who do prefer LLMs over people haven’t had the time to realize why LLMs aren’t up to the task yet. But that might change in a couple years.
We’re already at the point that many people post- millennials actively prefer AI, that preferencd increasing with younger age. They’re the new boomers consuming whatever information is placed in front of them with no corroboration, nuance or fact checking.
Well on paper using an LLM for customer support seems great. A service agent who is infinitely patient, doesn’t mind overlong support sessions, who is always polite? That’s sounds great. But real life isn’t like that, and the people who do prefer LLMs over people haven’t had the time to realize why LLMs aren’t up to the task yet. But that might change in a couple years.