I had a colleague say something like “we are bit short staffed so thanks for being patient” which just pissed up this entitled woman who then started spouting about how she worked in HR and she wanted to know who the manager’s name was. Just going on and on and eventually I just yelled out who the name of the manager was, which somehow short circuited the diatribe. Somehow she was one of those people who could become offended by a genuine “thanks for the patience”.