LLMs are not and will never be good enough to replace human labor. Augment it, sure, and that could lead to fewer jobs but that’s not generally what happens. They are, however, good enough for execs to think they can replace human labor.
It even can be a feature if AI isn’t as good as the people they are replacing. For example, in the case of call centers/help lines, it might be more desirable to have a shitty system to discourage callers yet have plausible deniability…
I find I’m referencing Cory Doctorow a lot lately…
LLMs are not and will never be good enough to replace human labor. Augment it, sure, and that could lead to fewer jobs but that’s not generally what happens. They are, however, good enough for execs to think they can replace human labor.
They don’t have to be as good to replace us.
It even can be a feature if AI isn’t as good as the people they are replacing. For example, in the case of call centers/help lines, it might be more desirable to have a shitty system to discourage callers yet have plausible deniability…
I find I’m referencing Cory Doctorow a lot lately…
I was in a meeting at a credit card company about 2 decades ago where a VP said exactly that - without the AI part.