Here’s my rage quit story. I worked for a Fidelis Care. We got bought out by a large conglomerate, they fired half the staff and forced the extra work load on the rest of us. I took a call from someone that threatened suicide, and not a single manager in the company would help me connect to the crisis line. The caller hung up, and I still couldn’t get a manager to help me. I called local EMS and requested they do a wellness check. The suicidal caller called back to complain and I got written up. Then they started refusing to let me use vacation time and dangling carrots without putting anything in writing.
They were doing other things like denying free covid testing and HIV testing, which was against state law. I spent lots of my time helping people file external appeals and complaints to the state attorney general after Fidelis denied the internal appeal, against state law. The final straw happened during covid. Right before covid hit, a gentleman was approved for pain injections, but couldn’t get into the office before his authorization ran out, because anything non emergent was closed. Once the doctor’s office was open, the doctor submitted a new request, with the same clinical information, and it was denied. I put an appeal together for this man, painstakingly pulling the clinical records from the first authorization, the second authorization, EVERY PAID CLAIM related to his condition, AND EVERY RX CLAIM FOR PAIN MEDS the company paid for to demonstrate medical necessity. 4 hours of work. The appeals team denied it in 15 minutes later, it was absolutely not reviewed.
I logged of the phone, and prepared the most epic out of office message ever.
Here’s my rage quit story. I worked for a Fidelis Care. We got bought out by a large conglomerate, they fired half the staff and forced the extra work load on the rest of us. I took a call from someone that threatened suicide, and not a single manager in the company would help me connect to the crisis line. The caller hung up, and I still couldn’t get a manager to help me. I called local EMS and requested they do a wellness check. The suicidal caller called back to complain and I got written up. Then they started refusing to let me use vacation time and dangling carrots without putting anything in writing.
They were doing other things like denying free covid testing and HIV testing, which was against state law. I spent lots of my time helping people file external appeals and complaints to the state attorney general after Fidelis denied the internal appeal, against state law. The final straw happened during covid. Right before covid hit, a gentleman was approved for pain injections, but couldn’t get into the office before his authorization ran out, because anything non emergent was closed. Once the doctor’s office was open, the doctor submitted a new request, with the same clinical information, and it was denied. I put an appeal together for this man, painstakingly pulling the clinical records from the first authorization, the second authorization, EVERY PAID CLAIM related to his condition, AND EVERY RX CLAIM FOR PAIN MEDS the company paid for to demonstrate medical necessity. 4 hours of work. The appeals team denied it in 15 minutes later, it was absolutely not reviewed.
I logged of the phone, and prepared the most epic out of office message ever.
I emailed my boss, “I quit effective immediately.” I helped the man file an external appeal through the state department of finances. The state ruled in favor of that customer. Then I helped that man file a complaint against the insurance carrier with the NYS attorney general. The happiest day of 2026 so far was learning that our attorney general, Leticia James, raked them over the fucking coals.