The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
We have some restaurants like that here. Always empty, somehow manage to survive while restaurants all around them close, open as something else and close again etc.
I knew a guy who went to prison for 8 years for running a drug delivery service out of a pizza franchise. Word got out, he got popular, then arrested. Lol.
In my area that’s Arby’s, tons of commercials, tons of locations, never seen more than a single customer in the drive through at all hours of the day. Every restaurant around them within the same strip will be packed full, drive through line 20 deep, Arbys just sitting there with nothing.