The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.
Instead of immediately leaving with a completed order, the suit claims drivers waited “up to fifteen (15) minutes” for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.
The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.
I was a delivery guy for a local pizzeria once upon a time (and that place still has their own drivers, and even their own delivery vehicles, which is practically unheard of)
And I’m not gonna lie, door dash and such was great for a while because it let me get food delivered from restaurants that otherwise didn’t do delivery.
But I’ve stopped using them, for a few reasons including their shitty business practices
But the straw that broke the camels back in each case that made me delete was them fucking up my order.
And that happens, I’m not particularly mad at the store or the driver, I’ve been there
But the way that these delivery apps handle it is, to me, unacceptable.
When I contacted them, their response was to just issue me a refund.
And to me, what should have happened, is I should have immediately had a replacement sent, expedited as much as possible, at no extra cost.
That’s what we always did when I was a delivery guy, and often with a gift certificate as an apology.
And sure, a refund on top of that would be nice, but really the root issue is that I don’t have the food I ordered. If I order it again, I’m going to the back of the delivery queue, and if I happened to order it when I was low on money I may not even be able to reorder it that day because that refund often takes a couple days to clear.
Consider yourself lucky.
I used them exactly one time. The driver brought the wrong food, the name and order weren’t even close.
Doordash refused to send a new driver, best they could offer was a credit for not even half the price. Even escalating customer service just got the credit converted to a refund, again for less than half of the charge. The rep could not explain to me what service I had received to justify keeping most of my money.