I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
When Air Canada’s chatbot gave incorrect information to a traveller, the airline argued its chatbot is “responsible for its own actions”.
Artificial intelligence is having a growing impact on the way we travel, and a remarkable new case shows what AI-powered chatbots can get wrong – and who should pay. In 2022, Air Canada’s chatbot promised a discount that wasn’t available to passenger Jake Moffatt, who was assured that he could book a full-fare flight for his grandmother’s funeral and then apply for a bereavement fare after the fact.
According to a civil-resolutions tribunal decision last Wednesday, when Moffatt applied for the discount, the airline said the chatbot had been wrong – the request needed to be submitted before the flight – and it wouldn’t offer the discount. Instead, the airline said the chatbot was a “separate legal entity that is responsible for its own actions”. Air Canada argued that Moffatt should have gone to the link provided by the chatbot, where he would have seen the correct policy.
The British Columbia Civil Resolution Tribunal rejected that argument, ruling that Air Canada had to pay Moffatt $812.02 (£642.64) in damages and tribunal fees
I should further add - don’t fucking use it in places it’s not capable of properly functioning and then trying to deflect the blame on the AI from yourself, like what Air Canada did.
https://www.bbc.com/travel/article/20240222-air-canada-chatbot-misinformation-what-travellers-should-know
They were trying to argue that it was legally responsible for its own actions? Like, that it’s a person? And not even an employee at that? FFS
You just know they’re going to make a separate corporation, put the AI in it, and then contract it to themselves and try again.