Honestly, as someone who has held similar customer-facing positions when he was younger: it’s interactions like these that keep you going. It’s even better when it’s a government agency, because they’re not trying to turn a profit so they’re not going to bend over backwards to make a rich person happy.
The best is when people like this demand to speak to a superior, and then the superior comes over and says the exact same shit the employee just did.
Honestly, as someone who has held similar customer-facing positions when he was younger: it’s interactions like these that keep you going. It’s even better when it’s a government agency, because they’re not trying to turn a profit so they’re not going to bend over backwards to make a rich person happy.
The best is when people like this demand to speak to a superior, and then the superior comes over and says the exact same shit the employee just did.