

One QoL improvement I’ve not seen here is a better journal system. When I can’t further a quest line even something vague like ‘Continue your journey so learn more’ would be great. I have spent time on some quests hunting down a person to discover the quest can only be completed in the next act multiple times now.
In my experience, even the consumer facing portion suffers from lack of innovation. Look at the big rounds of lay offs this year, fairly uniformly one of the hardest hit teams has been UX Research. If you’ve worked with a good researcher, you really know their value. But translating value that into hard metrics is tough. A lot of the time CEOs in the private sector will accept Good Enough & fast Vs moving at a reasonable pace.
I don’t think there would even be an appetite for hard research at most companies. Takes too long, too much of a risk, the boss’ cousin had a really cool idea instead…
Private sector is very good at operationalizing existing technology. Outside of the FAANGs(/MAMAAs) being good enough is too easy, or investing in research is considered to be too high an expense with no guarantee on return.