Jackson soon discovered that Amazon suspended his account because a Black delivery driver who’d come to his house the previous day had reported hearing racist remarks from his video doorbell. In a brief email sent to Jackson at 3 a.m., the company explained how it unilaterally placed all of his linked devices and services on hold as it commenced an internal investigation.
The accusations baffled Jackson. He and his family are Black. When he reviewed the doorbell’s footage, he saw that nobody was home at the time of the delivery. At a loss for what could have prompted the accusation of racism, he suspected the driver had misinterpreted the doorbell’s automated response: “Excuse me, can I help you?”
One of those rights is right to deny service. Just like you can be banned from here for hate speech, or harassment or what have you. I think youre getting twisted around, yes technology and tech companies become more involved in everyday life, but none without alternatives, which also grow everyday. We’re talking about how this specific case isnt the worst, its just Amazon and the guy can use other services. But thats every case. Every case will involve one company exercising its right to not provide service, and the user being able to go to some alternative service.