I have been saying for a while now (10 years+) that internet should be treated like gas, electricity and water. Today its an essential service.

However, at least in OZ, ISPs are not accountable for outages, and should be.

Here, if electricity is out for a certain period, you can claim for spoilage and if its longer than a govt set period, the electricity company must pay you.

same for the other services (but rarely happens).

ISPs should be considered an essential service, and if they are out for 4hrs, then it should start costing by paying the customer.

And possibly there should be clauses for outages that have “catastrophic outcomes” (im not gonna define it, but you get the idea) should result in suitable claims for damages.

is this really a news about someone having no internet for a month? Come to germany, this is pretty common here…

I’ve been in the communications industry for almost 30 years & I don’t think I’ve ever heard anything good about CenturyLink.

My hatred for CenturyLink is only 2nd to what Suddenlink put my family through. It took an FCC complaint against Suddenlink for them to come fix our phone lines/Internet/security system that were all down for a full month before they actually came to fix it. They had to actually reply to the FCC complaint within 10 days.

I only made that complaint after a Suddenlink worker said that there wasn’t an outage like we had thought for the last 3 weeks. They then said the automated message that stated “your location has an outage” was fake and just what they were using to stop people from calling.

We worked from home and had to rely on mobile hotspots. Was all during covid so it was even harder for going out to have a safe place to work.

My 90 yr old grandmother hasn’t had Internet for that whole 90 years and she is doing fine

the ILEC not giving a sh;it about a reseller’s customer on their network? surprise surprise.

Note to self, never use a reseller. Ever.