The hybrid fulfillment tactic known as buy online, pickup in store is proving resilient in postpandemic retail business
For me it’s a mixture of the same day receipt of the item and the unreliability of Amazon lately.
Amazon does nothing to honor the times they promise. When a “next day” delivery is suddenly a two day delivery they just quietly update the estimate and don’t compensate for the delay. At least buying from a store with local pickup, I’m getting it when I expect.
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I have been using Driveup at Target since they first started it. And often the prices are cheaper on the app than in the store. Win win.
Groceries I’ll get myself, but if I am only grabbing a single item sure why not have it ready for pickup to save me time.