I won’t watch the video as I cannot watch animated things for too long. But honestly, I think it is hard to identify broken parts and they might get the wrong thing, therefore different quotes.

I would like to hear about their reaction when the mistake becomes clear. Issuing the costs for the correct replacement/repair and wave the wrong one would be the correct thing to do.

But actually, I don’t think this is an Apple exclusive problem. Some companies are better, some are worse, but I couldn’t repair any modern laptop by myself without fearing to break anything, be it Huawei, Chuwi or Apple.

I think they could have made it less clickbaity and more ojbective if they focused on the fact that the repair guy offers a better service since he will try to repair the components instead of just swapping them for new ones. in this case the official tech service wanted to replace all the components that showed damage. that’s not unreasonable. again they should have focused on the good parts of the third party service instead of trying to frame the official support as a scam.

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