“But we never had a problem before! We might as well cut the security and back-up budget for next year.”
IT is one of those things that when it is running perfectly fine, no one thinks about it and instead they start to question why they are spending so much money on various services. But it is BECAUSE you are spending that money that it is running so smoothly. The allure to cut some corners and hire cheaper, less trained employees and cut back on security to save money is a big problem.
[ in Moss’ voice ] they never remember us!
It sounds like they had a really bad backup system for this to happen.
No one will ever trust them with their data and email again, so they might as well close their doors straight away. It’s unfortunate but a mistake like this is likely gonna cost you your business.
This is a company ender. How would you even come back from this?
All customers too I bet.